The Power of ‘What, How and Why’: Prioritizing Questions for Problem-Solving and Decision-Making

Making sure the right questions are asked (especially in the right order) is an important part of problem-solving, decision-making and planning. Asking “what, how and why” in the right order is a great way to ensure that the right questions are being asked and that the right outcomes are achieved.

Let me articulate this by an example in the form of a son painting a picture for his father -

Son: Dad, look what I made!

Dad: Wow, that’s beautiful! What is it?

Son: It’s a painting.

Dad: How did you make it?

Son: I used acrylic paints and a few different brushes.

Dad: Why did you choose to make this painting?

Son: I wanted to create something that showed how much I care about our family.

The What. The first step in any problem-solving process is to ask “what”. This important question helps to define the problem, set goals and objectives and identify the resources available to address the problem. Asking “what” allows us to gain a better understanding of the current situation and what needs to be done to move forward.

The How. After we have identified the problem, the next step is to ask “how”. This question helps us to identify the best way to move forward and the strategies and tactics that need to be employed to achieve the…